General Website and Customer Terms
Effective date: 27 June 2026
1. About us
This website and our products and services are operated by Awigia Limited, trading as TheBestYou.Coach.
Company number: 07142099
Registered office: Oakwood, 1 Northumberland Road, Leamington Spa, England, CV32 6HE
Email: clair.mackenzie@sparklediscovery.com
In these Terms, “we”, “us” and “our” mean Awigia Limited. “You” and “your” mean a website user, registrant, member or customer.
2. When these Terms apply
These Terms apply to your use of www.thebestyou.coach and to our free resources, events, digital products, programmes, memberships, coaching services and associated online communities.
A particular offer may have additional terms shown on its sales page, checkout or client agreement. Those specific terms form part of your contract and take priority if they conflict with these General Terms.
Paid services are available only to people aged 18 or over.
3. Website and educational information
We take reasonable care to keep our website and materials accurate, but they provide general education and information rather than personalised professional advice.
Unless expressly agreed otherwise, we do not provide medical diagnosis or treatment, dietetic or nutritional-therapy services, psychotherapy, interpretation of medical tests, emergency support or personalised medical advice.
You remain responsible for your decisions and for seeking appropriate advice from your GP or another suitably qualified healthcare professional about symptoms, medical conditions, medication, test results, pregnancy or significant dietary or lifestyle changes. Do not delay seeking medical care because of information provided by us.
We do not guarantee weight loss, improvement in symptoms, changes in test results or any other particular outcome.
4. Orders, prices and payment
The main features, total price, payment arrangements, delivery details and access period for a paid product or service will be shown before purchase. Consumer prices include VAT where applicable unless clearly stated otherwise.
Your contract begins when we accept your order or provide access, whichever happens first. Payment may be processed by a third-party payment provider, and we do not normally receive or store your complete card details.
Where a payment plan is offered, you are purchasing the complete programme or service rather than separate monthly products. The agreed instalments remain payable unless your specific offer terms or statutory rights provide otherwise.
Where a membership renews automatically, the price, billing frequency, any minimum term and the method of cancelling future renewals will be explained before purchase.
5. Cancellation and refunds
The cancellation and refund arrangements for a purchase will be stated in the applicable sales information and specific offer terms.
Where digital content is supplied during the statutory cancellation period, we may ask you to request immediate supply and acknowledge that your cancellation right will end when supply begins.
Outside your statutory rights and any specific written guarantee, we do not normally provide a refund simply because you change your mind, do not attend or do not use the product or service.
Nothing in these Terms limits your statutory consumer rights.
6. Delivery, access and changes
You are responsible for having a suitable internet connection, device and reasonably current browser.
Access is personal to you. You must not share your login details or allow another person to use your account.
Any guaranteed access period will be stated in the applicable offer terms. We may make reasonable changes to correct errors, improve accessibility, update information or comply with legal or platform requirements, provided that we do not materially reduce what you purchased without an appropriate remedy.
7. Live sessions, communities and recordings
Dates and times will normally be stated in UK time. We may reschedule a live session where reasonably necessary and will provide an appropriate alternative.
A replay will be supplied only where it formed part of the relevant offer.
Some sessions are recorded where this has been explained to participants. You must not record, screenshot, copy or distribute a session without permission.
When participating in a group or community, you must respect the privacy of other members. Although we require appropriate conduct, we cannot guarantee the actions of every participant, so please consider carefully what you share.
8. Intellectual property
Our website, recordings, videos, audio, slides, workbooks, course materials, graphics, frameworks and other content are owned by or licensed to Awigia Limited.
You receive a limited, personal and non-transferable right to use purchased materials for your own non-commercial purposes. You must not share, publish, sell, license, distribute or present them as your own, use them to teach or coach others, or use them to train an artificial-intelligence system without our written permission.
9. Acceptable use
You must not:
- use our website, services or communities unlawfully;
- attempt unauthorised access or introduce malicious software;
- harass, threaten or abuse another person;
- infringe another person’s rights; or
- advertise or solicit without permission.
We may remove content or suspend access where these Terms are materially breached.
10. Third-party services
We may use or link to services operated by third parties. We are not responsible for their availability, content, security or privacy practices, and their own terms may apply.
11. Our responsibility to you
We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill.
We are not responsible for unforeseeable loss, business losses arising from a consumer purchase, problems caused by your equipment or internet connection, inaccurate or incomplete information supplied by you, or your use of general education as personalised advice.
Nothing in these Terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or breach of statutory consumer rights.
12. Privacy
We use personal information as explained in our Privacy and Cookies Policy.
13. Complaints
Please send complaints to clair.mackenzie@sparklediscovery.com with your name, purchase details, the issue and the outcome you are seeking. We will investigate and respond fairly and within a reasonable time.
14. Changes to these Terms
We may update these Terms to reflect changes in our services, law or business practices. The current version will be published with its effective date. Changes will not retrospectively remove your statutory rights or materially reduce something you have already purchased.
15. Governing law
These Terms are governed by the law of England and Wales. If you live elsewhere, you retain any mandatory consumer protections that apply where you live.
