Privacy Policy
Privacy and Cookies Policy
Effective Date: 9 July 2025
Awigia Limited, trading as TheBestYou.Coach, ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy and Cookies Policy explains how we collect, use, share and protect your personal data when you visit our website, contact us, or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
- Who We Are
The data controller is:
Awigia Limited
1 Northumberland Road
Leamington Spa
Warwickshire
CV32 6HE
Company Number: 7142099
Email: [email protected]
- What This Policy Covers
This policy outlines:
- What personal data we collect
- How and why we process your data
- The lawful bases we rely on
- Who we may share your data with
- How long we retain it
- Your rights under data protection law
- Our use of cookies and tracking technologies
- What Personal Data We Collect
We may collect and process the following personal data:
Information you provide directly:
- Name, email address, phone number, postal and billing address
- Login credentials (username and password)
- Enquiries or form submissions
- Feedback and survey responses
Information collected automatically:
- IP address, browser type, device identifiers
- Information about how you use our website (pages visited, time spent)
- Referral source (e.g. links clicked to find our site)
Information from third parties:
- Data from partner organisations or platforms (e.g. marketing or referral tools)
- Social media engagement data (when you interact with our posts or ads)
- Lawful Bases for Processing
We process your data under the following lawful bases:
- Performance of a contract – e.g. providing services you have purchased
- Consent – e.g. sending email marketing (you can withdraw at any time)
- Legitimate interests – e.g. improving our services, fraud prevention
- Legal obligation – e.g. complying with tax or financial regulations
- How We Use Your Personal Data
We use your data to:
- Provide and personalise our services
- Manage your account and deliver content
- Respond to enquiries and support requests
- Send newsletters, updates, and promotional content (with consent)
- Analyse website traffic and behaviour
- Improve website functionality and user experience
- Run competitions, surveys and feedback requests
- Marketing Communications
You will only receive marketing emails if you have given explicit consent. You can withdraw consent at any time by:
- Clicking “unsubscribe” in our emails
- Contacting us at [email protected]
You may see personalised ads on platforms such as Facebook or Instagram based on your interaction with our website. From 9 July 2025 we only use tracking technologies like Facebook Pixel if you have given explicit consent to marketing cookies. Visitors who accessed our website before that date may have been tracked without a formal consent mechanism in place. We have now updated our systems to be fully compliant with UK GDPR and PECR.
If you would like to request the removal of any previously collected tracking data linked to your visit, please contact us at [email protected] and we will do our best to support you.
See the Cookies section for details.
- Who We Share Your Data With
We may share your data with:
Our trusted service providers:
- Email marketing tools (e.g. Kajabi)
- Website and hosting providers (e.g. Kajabi)
- Payment processors
- Analytics tools (e.g. Hotjar, Facebook Pixel)
All third parties are contractually required to protect your data and only process it on our behalf.
Other organisations:
- Partner companies (e.g. if you enquire about a service they provide)
- Regulatory bodies or law enforcement (if required by law)
- Purchasers in the event of a business sale or merger
We do not sell or rent your personal data to third parties.
- International Data Transfers
Some of our service providers (e.g. Mailchimp) are based outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions
- Standard Contractual Clauses (SCCs)
- Privacy Shield (if applicable)
- How We Protect Your Data
We use appropriate technical and organisational measures to keep your data safe, including:
- SSL encryption for data transmitted through our site
- Secure login credentials
- Restriction of access to personal data within our systems
- Contracts with third-party processors to ensure data protection
However, please be aware that data transmitted over the internet is never 100% secure.
- How Long We Keep Your Data
We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.
|
Data Type |
Retention Period |
|
Account information |
Until you delete your account |
|
Enquiries and contact form submissions |
Stored indefinitely for business continuity and reference, unless deletion is requested |
|
E-commerce and payment information |
6 years (in line with UK tax and accounting requirements) |
|
Call recordings |
Stored indefinitely for service continuity, coaching quality, and legal reference |
|
Email marketing engagement |
Until you withdraw consent |
We review the data we store and may delete or anonymise information that is no longer required. You may request deletion or restriction of your data at any time, subject to legal or contractual obligations.
- Cookies and Similar Technologies
We use cookies and similar technologies to improve your website experience and support marketing and analytics.
How We Use Cookies
- Remember your preferences
- Monitor website performance and usage
- Show personalised content or ads
- Improve our services
We use tools such as Facebook Pixel and Hotjar — these are only activated with your consent for Marketing or Analytics cookies.
Managing Your Consent
We use Cookiebot to manage your cookie preferences. When you visit our site, you'll be prompted to accept, reject or customise your cookie settings.
You can change or withdraw your consent at any time by clicking the “Cookie Settings” link in our site footer.
- Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (the “right to be forgotten”)
- Restrict or object to processing
- Data portability (receive your data in a reusable format)
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact:
Data Protection Officer
Awigia Limited
1 Northumberland Road
Leamington Spa
CV32 6HE
Email: [email protected]
We will respond within 30 days.
- Complaints
If you are unhappy with how we handle your data, please contact us so we can resolve the issue.
If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):
https://ico.org.uk/make-a-complaint/